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FAQ's > Entering

General Information  •  Entering  •  Teams  •  Spectators  •  Preparation  •  Other


How do I enter BORN SURVIVOR?

Click on your chosen event or the Season Pass, click ENTER and follow the online instructions.

When is the closing date for entries?

Absolute deadline for entries will be 23:59hrs on the Saturday two weeks prior to event day (ie 14 days prior to the event you wish to enter). Don't forget, we offer a number of early registration discounts with cut off deadlines where the entry price increases, so be sure you and your team colleagues enter early to get the best deal.

Why is there a handling fee?

Our registration partner Active Network charges for their service.

Are my credit/debit card details safe?

Yes, perfectly safe. We have chosen to partner with Active Network who are one of the world's leading event registration company and they have maximum security ratings.

Does Born Survivor hold my credit card details?

No, we do not hold your credit card details they are held by Active Network under the most stringent security standards that you would expect

What about other personal information you keep about me. Is that safe?

Yes. Whilst we collect data about you when you contact us, this is to help provide you with outstanding standards of safety and customer service. We take the safety and security of the personal details we have about you very seriously. Please see our Privacy Policy for details for more information.

Do I get a confirmation email?

Yes, you will receive a confirmation email from our registration company confirming your entry. All event info is sent via email so it's essential you give the correct email address and also keep an eye on your spam inbox in case things end up in there.

Things have changed and I need to update some information in my registration

No problem, simply go into your registration at myevents.active.com and you can update and amend any of your information.

Can I get a refund if I am injured or cannot take part?

It is not possible for us to assess each injury or personal circumstance on a case by case basis and therefore we do not give refunds when participants are injured or cannot take part. We recognise that things happen to disrupt our plans and we offer two options to help you.

  • Option 1: Place Transfer.

    We are happy to transfer your place to someone else. All place transfers must to be actioned on-line. Please go into your registration at myevents.active.com and choose the 'transfer place to another athlete' option. This will send a link via email to the person you nominate to take your place. Your replacement then registers for the event and will be charged the current entry fee - once this has happened you will be refunded your initial entry fee to the credit card used for your initial registration. Place transfers are subject to an administration fee of £15 per person which will be debited from the refund we make to you from your initial registration fee. Also to help you on your Registration Confirmation email you will see a link to 'Transfer to someone else' click this and follow the process.

    NOTE: Please be aware that place transfers will not be accepted after 12:00hrs the Friday prior to the event weekend (ie 7 days prior to the event) To maintain integrity and consistency of service to all participants we are sorry but there can be no exceptions to this under any circumstances

  • Option 2: Deferred Entry.

    We are happy to defer your entry to another of our events should you not be able to participate for any reason. However you can only defer your place once and this is subject to event places being available. Deferred entries are subject to an administration fee £15 per person which will be debited from the credit card used during the initial registration. Please email us at moc.rovivrus-nrob@qh telling us you wish to defer your place and to which event. NOTE: Please be aware that deferrals will not be accepted after 12:00hrs the Friday prior to the event weekend (ie 7 days prior to the event) To maintain integrity and consistency of service to all participants we are sorry but there can be no exceptions to this under any circumstances

Why do you have a deadline for transfer and deferral of places and if I miss it what happens?

We need to set a cut off point after which we can complete our preparation for the event. All place transfers and deferrals must be completed by 12:00hrs on the Friday prior to event weekend (ie 7 days prior to the event) If you miss this deadline then unfortunately you will forfeit your entry fee. Born Survivor cannot process any changes to registrations past this point as we need to fully prepare all start lists, wave times and medical provision along with all other preparation for the event. To maintain integrity and consistency of service to all participants we are sorry but there can be no exceptions to this under any circumstances.

We know the unexpected can & does happen so tell us about your situation and we will look to help find a solution.

Can I not just give my registration to someone else without officially transferring?

NO! Born Survivor entries are only transferable if done so using the above process. If a person using your registration details attempts to take part, they will be refused entry on the day. This is for important insurance, safety, medical and legal reasons.

Can I register by phone or by post?

We are always delighted to hear from our participants (see contact details) however we only accept online registrations for our events.

Can I get a discount?

You can get a discount by entering early, the earlier you enter the larger the discount. You can also receive an extra discount by entering with a team. So why not get your mates to join you. Team discounts are awarded by team size; the bigger the team the bigger the discount.

Do you offer free places for media and press?

If you are a legitimate member of the media or press and would like to take part in a Born Survivor event in return for securing coverage, please contact us at moc.rovivrus-nrob@qh.